Terms & Conditions

Refund Payment Policy & Fees:

A Minimum 50% payment is required at time of booking.

When you make the booking and we receive the required booking, a legally binding contract exists betweens us that is non cancellable and non refundable. This still makes you liable to pay in full or part of the booking, even if you are unable to attend your booking. Even where you have not paid in full at the time of cancellation, you will remain liable for the full cost of the booking.

For some reason you need to cancel, it is important that you tell us at the first opportunity so we may attempt to re-let your room and minimise your loss. We advise you takeout cancellation insurance to protect you against possible loss. Cheques are not accepted for settlement of account unless sent 7 days prior to arrival. Payment can not be transferred to any other stays

Non arrivals and cancellations received the day before expected arrival by 12pm will be charged three nights accommodation, this amount will automatically be debited from your credit card without prior notice , we also reserve the right to charge the full cost of the reservation.

Travel insurance is recommended.

Pets:

No Pets allowed.

Vacating:

We kindly request you vacate The Chymes by 10.00am on day of departure.

Visitors:

Visitors of Guests are not permitted to stay overnight unless made by prior arrangements.

Children:

We Don't Accommodate for children under the age of 3 years of age.

Parking:

The Chymes has its own private parking at the front of the premises, spaces can not be reserved. Vehicles parked are left at own risk and The Chymes does not accept any loss or damage. 

Security/Lost Property:

For security reasons only guests booked in are allowed access to the premises. Please note that all your personal belongings are your responsibility  Any property left behind by guests will be stored as per procedure. Food and drink items are discarded.

Smoking:

The Chymes Holiday Flats is a Non-Smoking building. Smoking is not permitted in any bedrooms or balconies.If evidence of smoking in your room is found a deep cleaning charge of £150 will apply.The smoking area for The Chymes Holiday Flats is out the front of the premises. This is the only area smoking is permitted.

Noise:

Guests causing nuisance to other paying guests will be asked to vacate their rooms and make a compensatory payment.

Damage:

In the event of malicious, wilful or negligence of room or other property damage, The Chymes will charge the amount of any loss sustained, including business interruption losses to the Guest. A Deep Clean Charge of £150.00 will be made if necessary.

Privacy Statement:

When you offer us your email address, or any other personal details you can be absolutely certain that they will never be passed on to a third party. They will only ever be used, by us, to send you information that you have requested.

We use the highest level of security and encryption methods available for processing payments online.''We do not store credit card details nor do we share customer details with any 3rd parties'', your payment details are secure when you make a purchase from us. We also strictly adhere to best practices of data protection and PCI compliance. In plain English, your details are secure with us.

The Chymes Holiday flats